Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here

About the role

This role supports Tyro’s acquiring growth by helping protect merchants and customers from fraud across both card-present and card-not-present payment channels. Working closely with Enterprise merchants and internal stakeholders, the role focuses on improving fraud outcomes through fraud analysis, rule optimisation and operational support.

The role partners with merchants to identify emerging fraud trends, strengthen fraud controls and optimise fraud tooling to balance fraud prevention with customer experience. The position also supports fraud tooling enhancements, vendor management and operational change initiatives across the acquiring portfolio.

What you'll do

• Design, implement and optimise fraud rules and controls across Enterprise merchant portfolios.

• Monitor fraud performance, chargebacks and emerging fraud trends to identify risks and improvement opportunities.

• Partner with merchants on fraud strategy, onboarding, incident support and ongoing optimisation.

• Recommend and manage merchant fraud settings and risk controls across card-present and card-not-present channels.

• Support fraud tooling enhancements, vendor initiatives, testing and rollout activities, including platforms such as Brighterion.

• Produce fraud reporting, insights and recommendations to improve fraud outcomes and merchant performance.

• Contribute to fraud education, operational uplift and continuous improvement initiatives across the business.

What you'll bring

• 4+ years’ experience in fraud operations, acquiring risk, merchant analytics or payments fraud.

• Strong understanding of card-present and card-not-present fraud typologies, chargebacks, fraud controls, fraud monitoring, fraud thresholds, scheme requirements and fraud rule tuning, with the ability to balance fraud prevention and customer experience outcomes.

• Experience working directly with merchants or stakeholders on fraud strategy, controls and incident management.

• Strong analytical capability with experience using SQL; Python or R advantageous.

• Experience with fraud tooling and decisioning platforms such as Brighterion or similar solutions.

• Familiarity with PCI-DSS security expectations and payment industry fraud and compliance standards.

• Strong communication and stakeholder management skills across technical and non-technical audiences.

• Ability to manage competing priorities within fast-moving operational environments.

• Familiarity with merchant risk settings and the Australian payments landscape preferred.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working (3 days in the office)

• Learning and career development opportunities

• 18 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid