Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About the role

We are seeking a driven and proactive change manager, or candidate with relevant transferable skills, to join the Enterprise Change team. As the Enterprise Change Manager, you will be responsible for for driving and managing enterprise change for strategic projects considering the impacts and requirements for business units, customers, partners and/or frontline staff.

Your primary goal will be to ensure employee engagement with the change/s and where applicable improvements in customer experience. Successful adoption of change includes smooth transition of new processes, systems, and technologies, that enable us to scale sustainably.

A natural problem solver, you possess strong communication abilities, and a desire to learn how to implement and embed change programs at Tyro. Your curious mindset could be applied to a wide variety of change programs including new product and features releases, pricing, systems implementation, automation, and communications across all business units.

What you'll do

Planning

• Work closely with the Team Lead and all Tyro departments to gather information to finalise the project brief, including success metrics and mapping of current and future processes and CX. Keep these updated throughout project delivery.

• Look out for potential points of resistance to change and work with the  project team to develop specific plans to mitigate or address potential risks and issues that could influence the outcomes of change.

Stakeholder Engagement and Communication:

• Build strong relationships and effectively communicate the rationale, benefits, and impact of strategic changes.

• Develop and deliver clear, concise, and compelling customer and staff communication materials, including emails, presentations, timelines, briefing and FAQs, to keep stakeholders informed and engaged throughout the change process.

• Contribute to, and lead where necessary check in meetings, workshops, and “break it sessions” to address concerns, gather feedback, and promote a positive change culture.

• Manage projects and change to ensure new processes and ways of working are rolled out smoothly and embedded.

 Change Impact Assessment and Readiness:

• Using the Change Impact Assessment, collaborate with project teams, stakeholders, and subject matter experts to assess the impact of change on all departments, identifying potential risks, challenges, and opportunities

• Create change management plans appropriate to the complexity and scope required, including communication strategies, risk, training coordination, customer communications, knowledge management content and training materials.

• Work closely with business stakeholders to understand readiness for change and contribute to Go/No Go decisions on the projects you support; clearly articulating how you have come to your recommendation.

Change Execution and Support:

• Lead and facilitate change management activities, including change workshops, coaching sessions, and user acceptance testing, to support the successful implementation of operational projects

• Lead the design and deployment of customer communication programs required to support the operational components of the change.

• Ensure documentation is up to date including JIRA, confluence, change framework and workstream and SteerCo packs – to assist with team understanding of status of change initiatives.

Continuous Improvement and Evaluation:

• Collect data and feedback to measure the success of change initiatives as outlined at the beginning of the project.

• Use Tyro data team and SMEs to analyse data and understand whether change has been successfully adopted.

• Work with Team Lead to recommend plans to reinforce change when required.

• Continue to develop change management skills including use of templates, tools and methodologies used at Tyro and look for professional development opportunities; to understand industry best practices and lessons learned.

• Support Tyro's value of 'Wowing the Customer' by challenging the status quo, and where appropriate, questioning how we do things at Tyro.

   

What you'll bring

• Proven experience delivering change management across complex projects, working closely with project teams and stakeholders to define success metrics, future-state processes, and customer experience outcomes.

• Strong stakeholder engagement skills, with the ability to clearly communicate the rationale, benefits, and impacts of change to both internal teams and customers.

• Analytical mindset with the ability to assess change impacts, anticipate risks, and develop mitigation strategies.

• Experience creating and delivering effective change plans, including communications, training coordination, customer messaging, and knowledge management materials.

• Proactive, adaptable, and able to thrive in ambiguous environments while prioritising competing demands.

• A data-driven and continuous improvement mindset, using feedback and insights to measure adoption, evaluate success, and recommend reinforcement actions when needed.

• A customer-first approach aligned to Tyro’s values, with the curiosity and confidence to challenge the status quo and improve how we work.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working

• Learning and career development opportunities

• 16 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid