Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About the role

The Head of Product, Merchant Experience & Onboarding leads the charge in revolutionising how merchants and partners engage with Tyro. As the driving force behind our onboarding, merchant and partner experiences, you will lead a team of world class product managers to make it as easy as possible to sign up to Tyro and try out or portfolio of products with the least amount of friction as possible.

What you'll do

Product Development and Management

• Develop a strategy and prioritised feature roadmap for Tyro’s onboarding and merchant experiences, working towards the realisation of a consistent and elegant experience for customers throughout their journey with Tyro and across products.

• Collaborate with Product team colleagues, including Head of In-Store, Head of Online, Head of Banking, Head of Accounting and Head of Design to build an integrated digital offering for customers.

• Your team owns our onboarding platform, ensuring all application types can be completed seamlessly for customers.

• Deliver on opportunities to empower our customers to self-service where appropriate.

General

• Lead a team of Product Managers and related roles, fostering their development and monitoring their performance.

• Partner with various teams and colleagues across Tyro to implement your strategy and achieve Tyro’s business strategy.

• Oversee relationships and contracting with a range of third-party partners required to realise the digital strategy.

• Provide updates to senior leadership and the broader business on the performance of Tyro’s digital products based on defined metrics.

• Management of your portfolio’s P&L

Performance Indicators

• Progress against your roadmap.

• Achievement of onboarding targets / conversion rates through digital channels.

• Achievement of cross-sell targets through digital channels.

• Usage rates of self-service functionality

What you'll bring

• Proven experience in a senior product leadership role, ideally within fintech, payments, SaaS or another highly regulated, customer-centric environment.

• A strong track record of owning and delivering end-to-end customer journeys, particularly onboarding, activation or self-service experiences, with a clear focus on reducing friction and improving conversion.

• Demonstrated ability to define and execute product strategy, translating business goals into clear, prioritised roadmaps that deliver measurable commercial outcomes.

• Deep understanding of digital product development, including web and app experiences, with a strong appreciation for UX/UI and the role of design in driving customer engagement.

• Experience leading and developing high-performing product teams, with a focus on coaching, clarity of direction and accountability for outcomes.

• Strong commercial acumen, including experience managing or contributing to P&L outcomes and using data to inform decision-making and prioritisation.

• A highly collaborative approach, with the ability to influence and align senior stakeholders across product, engineering, design, sales and operations.

• Experience working with third-party partners and vendors, including managing relationships and negotiating outcomes that support your product strategy.

• A data-driven mindset, comfortable defining success metrics, analysing performance and using insights to continuously optimise the customer experience.

• Excellent communication skills, with the ability to clearly articulate strategy, progress and outcomes to senior leadership and across the business.

• A passion for delivering simple, elegant customer experiences in complex environments, with a bias for action and continuous improvement.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working (3 days in the office)

• Learning and career development opportunities

• 18 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid