Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About the role

As an Enablement Specialist, you’ll play a key role in making sure Tyro’s frontline Growth teams are ready, confident and equipped to successfully adopt new processes, systems and ways of working. Acting as the link between business-wide change and frontline execution, you’ll translate change into practical tools and support, including training, communications, SOPs, FAQs and other enablement resources.

Working closely with Operational Excellence, Growth leaders and teams, and Enterprise Change, you’ll help embed and sustain change while identifying opportunities to continuously improve how our frontline teams operate. It’s a hands-on, collaborative role where you’ll have the opportunity to make a visible impact on both team performance and customer outcomes.

What you'll do

What you'll bring

• Experience working in a frontline Customer Support or operational environment, with a strong understanding of what teams need to successfully adopt change.

• Exposure to process improvement, continuous improvement, training, knowledge management or embedding new ways of working.

• A practical, hands-on approach with the ability to translate broader business changes into clear and actionable outcomes for frontline teams.

• Strong communication and stakeholder management skills, with confidence building relationships across different teams and functions.

• A proactive mindset - you’ll look ahead, ask questions and understand what’s coming rather than waiting for change to happen.

• Strong organisation and attention to detail, with the ability to manage multiple priorities and follow structured processes.

• A genuine interest in improving how teams work and creating better experiences for both employees and customers.

• A growth mindset and desire to build your career in enablement, operational excellence and continuous improvement.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working (3 days in the office)

• Learning and career development opportunities

• 18 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid