Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About the role

The Engineering Manager – Growth Platforms is responsible for leading and driving the technical strategy, delivery, and ongoing optimisation of all platforms that underpin the organisation’s Growth function (Customer Service, Marketing, Sales). This role oversees a cross-functional engineering team that manages and evolves a diverse ecosystem of platforms, including Salesforce, telephony systems, NPS, Martech, Reporting, Commissions, Customer Hub and the public website (Tyro.com).

As a key technology leader, the Engineering Manager ensures these platforms operate reliably, scale effectively, and enable the Growth team to deliver exceptional customer experiences and achieve business objectives. The role balances thought leadership, strategic planning, technical solutioning, delivery excellence, and operational support, while fostering strong collaboration across internal teams and external partners.

What you'll do

Strategy & Roadmap

• Define and execute the strategic vision for Growth platforms, aligning technology initiatives with business goals.

• Partner with Growth, Product and Technology leaders to prioritise platform enhancements and integrations.

• Identify opportunities to streamline systems, drive automation and improve performance across the platform suite.

• Understand and assist Growth with business requirements and drive the 6 monthly planning cycle

Solution Design & Delivery

• Oversee the design, development and implementation of scalable, secure, and reliable platform solutions.

• Ensure architectural integrity, integration quality, and technical excellence across all Growth systems.

• Champion agile delivery practices to ensure high-quality releases that meet stakeholder expectations.

Platform Operations & Support

• Maintain platform availability, performance and security through proactive monitoring and continuous improvement.

• Lead the resolution of critical incidents, ensuring minimal business disruption.

• Establish and manage SLAs, documentation and operational best practices.

Vendor & Stakeholder Management

• Build and manage relationships with key technology vendors and partners, ensuring optimal service delivery and value.

• Negotiate contracts and manage vendor performance in line with organisational objectives.

• Collaborate closely with senior stakeholders to ensure platform capabilities meet business and customer needs.

Team Leadership

• Lead, coach, and develop a multidisciplinary engineering team, fostering a culture of accountability, innovation and collaboration.

• Promote continuous learning, technical excellence, and alignment to business outcomes.

• Provide clear direction, performance feedback and career development support.

What you'll bring

• Proven experience managing technical teams responsible for enterprise platforms including CRM, Martech, NPS and  Reporting.

• Experience owning end-to-end delivery of complex technical products, from strategy and architecture through to production operations.

• Demonstrated success in long-term technical roadmap planning aligned with company and product strategy.

• Prior experience influencing cross-functional executives (e.g. Product, Design, Data, and Operations).

• Experience hiring, mentoring and growing engineering leaders and engineers.

• Background in driving architectural evolution and technical excellence at scale (e.g., microservices migration, platform modernization).

• Experience working in regulated, high-availability or mission-critical systems

• Experience in vendor management and stakeholder engagement at a senior level.

• Excellent leadership, communication, and problem-solving skills.

Performance Indicators

• Platform Reliability & Performance: Core systems (Salesforce, Telephony, Customer Hub, etc.) operate within agreed SLAs, with minimal downtime and strong data integrity.

• Delivery & Execution: Projects are delivered on time, within scope and budget, with measurable improvements in stability and user satisfaction.

• Strategic Alignment: A clear roadmap aligns platform evolution with Growth and business priorities, driving automation, integration, and efficiency gains.

• Stakeholder & Vendor Management: High satisfaction from business stakeholders; vendors meet performance expectations and deliver value.

• Team Leadership: A motivated, high-performing team with clear goals, ongoing development, and strong engagement.

• Operational Excellence: Efficient support processes, proactive issue management, and adherence to documentation and compliance standards

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working

• Learning and career development opportunities

• 16 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid