Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About the role

As Tyro enters the Enterprise segment, this role will be pivotal in defining how high-value merchants (>$100M TTV) are brought onto the Tyro ecosystem. In close collaboration with the Sales or Account Manager who leads the commercial relationship, the Senior Manager, Enterprise Merchant Implementation & Onboarding will translate commercial commitments into flawless execution — owning delivery from agreement through to activation.

This role is both strategic and hands-on — equal parts project conductor, technical translator, and operational enabler. You will coordinate across Sales, Product, Technology, Compliance, Operations, Account Management and External Partners (POS, eCommerce platforms, PSPs, etc.) to ensure Tyro delivers a premium onboarding experience that instils trust from day one.

What you'll do

Enterprise Merchant Intake & Readiness

• Participate in late-stage pitch discussions to validate technical, operational, and integration requirements early.

• Translate commercial agreements into clear, actionable implementation plans with roles, timelines, and dependencies defined.

Oversee complex application and compliance workflows

• Manage the orchestration of enterprise-level documentation and approval processes, including applications requiring multiple director signatures, hybrid paper/digital submissions, and structured KYC/AML and risk assessments.

• Coordinate closely with Legal, Compliance, and Merchant stakeholders to ensure precision across every approval gate with zero delay or ambiguity.

Program Management of Merchant Onboarding

• Lead and orchestrate end-to-end onboarding, from application completion and underwriting coordination to payment configuration and go-live enablement.

• Manage cross-functional delivery across internal teams and external partners (e.g., POS vendors, software integrators, acquiring networks).

Technical & Operational Enablement

• Oversee configuration of all online and in-store payment methods, including terminals, APIs, ecommerce gateways, and alternative payment types.

• Ensure all integrations meet performance, compliance, and resilience standards, proactively identifying risks or blockers.

Stakeholder & Merchant Communications

• Act as the primary point of accountability to the merchant throughout implementation.

• Provide structured reporting, status updates, and governance rigor appropriate for high-value enterprise engagements.

Continuous Improvement & Playbook Development

• Establish repeatable frameworks, documentation, and operating models to scale enterprise onboarding efficiently.

• Capture insights and feedback to influence future product, process, and tooling enhancements

What you'll bring

• Experience in enterprise-scale implementation, onboarding, or technical project management, ideally within payments, SaaS, financial services, or POS/eCommerce ecosystems.

• Strong understanding of payment processing flows (in-store, online, integrated/API-based)and key merchant operational workflows.

• Exceptional stakeholder management, communication, and orchestration skills — able to operate with gravitas in high-value commercial environments.

• Comfortable switching between strategic planning and hands-on delivery.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working

• Learning and career development opportunities

• 16 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid