Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About the role

The Engineering Manager – Cloud Infrastructure is responsible for leading the strategy, delivery and operational excellence of Tyro’s core infrastructure foundations across on-premises data centres and AWS.

This role leads a team of highly capable platform engineers with strong infrastructure backgrounds, accountable for the reliability, scalability and security of Tyro’s hybrid networking, cloud foundations and physical infrastructure. The team is experienced and technically strong, requiring less direction on how to implement solutions and more clarity on what outcomes need to be achieved and why they matter to the business.

As a result, the role is primarily focused on setting clear direction, context and priorities, connecting infrastructure initiatives to business and regulatory outcomes, and enabling engineers to design and deliver the right solutions within agreed constraints.

The platforms owned by this team underpin every critical system at Tyro and require an uncompromising focus on stability, risk management and availability.

This role carries significant accountability for operational risk, change management and infrastructure reliability across the organisation.

What you'll do

The responsibilities below focus on setting direction, applying sound judgement and enabling a highly capable team to deliver outcomes. Success in this role is measured by business impact, operational outcomes and team effectiveness rather than individual technical contribution.

Leadership, Direction & Prioritisation

• Set clear direction and priorities for the Cloud Infrastructure team, grounded in business outcomes, regulatory obligations and operational risk.

• Translate organisational strategy, regulatory requirements and architectural guardrails into actionable goals and outcomes for the team.

• Provide context and constraints rather than prescriptive solutions, enabling experienced engineers to design and implement the right technical approaches.

• Balance competing priorities across reliability, risk reduction, delivery and long term platform health.

Stakeholder & Governance Engagement

• Partner closely with Architecture, Security, Platform, SRE and Application Engineering leaders to align on patterns, controls and priorities.

• Represent infrastructure perspectives in architecture governance forums, focusing on pragmatism, risk awareness and operational impact.

• Communicate complex technical and operational considerations clearly to senior stakeholders.

Operational Excellence & Risk Ownership

• Own overall outcomes for availability, resilience and operational stability across infrastructure platforms.

• Provide leadership and decision making during incidents, high-risk change and recovery scenarios, ensuring calm execution, clear communication‑ and measurable improvement.

• Maintain a strong operational risk and compliance posture, ensuring change governance, regulatory obligations (including APRA CPS‑234 and CPS‑230) and audit requirements are consistently met.

Continuous Improvement & Enablement

• Encourage and support automation that improves safety, reliability and operational efficiency, while reducing cognitive load and operational toil for the team.

• Support adoption of Infrastructure as Code and automated change practices that enable engineers to focus on higher value‑ problem solving.

• Ensure operational documentation, runbooks and recovery practices are in place, maintained and easy to use during both steady state operations and incidents.

Team Leadership

• Lead, coach and develop a team of platform engineers with strong infrastructure backgrounds, spanning a range of experience levels including senior engineers.

• Provide clarity on goals, priorities and expected outcomes, while trusting the team’s technical expertise to determine implementation details.

• Create an environment of psychological safety, accountability and continuous learning.

• Support hiring, onboarding and capability uplift as the platform and organisation evolve.

What you'll bring

• Proven experience as an accomplished people leader, with a track record of building, coaching and leading high performing‑ engineering teams in complex environments.

• Strong judgement and calm decision making under pressure, particularly in operational, incident or high risk‑ change scenarios.

• Demonstrated experience working with senior stakeholders, balancing competing priorities and translating complex technical considerations into clear, practical recommendations.

• A pragmatic, outcomes focused approach to solving complex problems — able to understand constraints, assess risk and trade-offs, and deliver solutions that are fit for purpose, timely and aligned to business and regulatory requirements‑.

• A mindset of continuous improvement, collaboration and learning, with the ability to uplift teams through influence rather than prescription.

• Experience operating in regulated, mission critical or high availability‑ environments, with an appreciation for operational risk, resilience and change discipline.

• Deep, hands‑on experience in infrastructure and platform engineering roles, providing strong domain knowledge that underpins effective leadership and decision‑making. This includes substantial experience across:

  1. Enterprise infrastructure (compute, storage, networking)

  2. AWS networking and hybrid connectivity patterns

  3. Kubernetes networking concepts and service mesh technologies (e.g. Istio)

• Experience leading teams through infrastructure modernisation, cloud adoption or significant platform change is desirable, but deep hands-on expertise in every technology is not required.

Technology Landscape & Platform Context

• On-premises infrastructure: Datacentres, enterprise compute, storage platforms and physical networking.

• Cloud networking (AWS): Core networking constructs, hybrid connectivity, DNS and network security controls (account ownership sits with a separate team).

• Hybrid connectivity: Connectivity between on-premises environments, AWS and critical external partners including AusPayNet, VISA, Mastercard and Medicare.

• Kubernetes networking: Core Kubernetes networking concepts and service mesh technologies such as Istio, with a focus on integration into hybrid architectures.

• Infrastructure automation: Infrastructure as Code and CI/CD pipelines supporting safe, repeatable change.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working

• Learning and career development opportunities

• 16 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid