Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About the role

As a Delivery Lead - Merchant Experience, you’ll sit at the centre of the action, driving the end-to-end delivery of initiatives that shape how merchants discover, onboard, engage with and grow through Tyro.

You will lead delivery across our Merchant App(s), Merchant Portal, digital onboarding journeys and Salesforce ecosystem, ensuring every touchpoint feels seamless, fast and distinctly Tyro.

• This is not a traditional project role. It’s a high-impact delivery leadership role where you will:

• Orchestrate cross-functional squads across Product, Engineering and Operations.

• Drive clarity in complexity across multiple platforms.

• Accelerate execution while maintaining quality and risk discipline.

• Champion continuous improvement in how we deliver.

You will remove friction, create momentum, and ensure our teams are set up to win - while always keeping the merchant at the centre.

What you'll do

End-to-End Merchant Experience Delivery

• Drive delivery of strategic initiatives across Merchant Apps (mobile), Merchant Portal (web), digital onboarding flows and Salesforce platforms.

• Ensure initiatives are clearly defined with strong definitions of ready and done.

• Translate business and product strategy into executable delivery roadmaps.

• Align priorities across multiple value streams impacting the merchant journey

Cross-Platform Orchestration

• Coordinate dependencies across mobile, web, backend services and Salesforce and other portfolios.

• Partner with Sales, Operations and Customer teams to ensure technology outcomes enable commercial success.

Delivery Excellence

• Lead sprint ceremonies, planning sessions, design workshops and retros.

• Identify and proactively manage risks, blockers and competing priorities.

• Ensure delivered outcomes meet quality standards and are production-ready.

• Embed scalable delivery practices and continuously improve ways of working

Stakeholder Management

• Maintain clear, transparent communication with sponsors and senior stakeholders.

• Balance speed with thoughtful scope management · Influence without authority in a complex, multi-squad environment.

Continuous Improvement

• Contribute to and elevate Tyro’s Agile delivery best practices.

• Foster a culture of ownership, accountability and experimentation.

• Encourage iterative delivery and data-informed decision making.

What you'll bring

• Previous experience working as a Delivery Lead, ideally driving delivery across multiple platforms (mobile, web and Salesforce).

• Technical background as a Business Analyst, Scrum Master, Iteration Manager, Project Manager, Quality Assurance Lead, Engineer or similar.

• Project Management experience and strong skills with Jira and Confluence.

• Great communication and ability to engage and collaborate with all parts of the business, from engineering to product, sales and executives.

• Analytical, with the ability to represent a complex problem in simple terms.

• Enthusiastic and likes problem solving and being hands on.

• Comfortable with ambiguity, relishes challenges and is comfortable working across team boundaries.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working

• Learning and career development opportunities

• 16 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid