Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About the role

The Operational Excellence Lead plays a critical role in ensuring change is effectively delivered and embedded across Tyro’s Growth function. This position owns the Growth Readiness Framework, ensuring that all initiatives impacting Sales, Customer Support, and Strategic Accounts are thoroughly assessed, risk-validated, enabled, and launched in a structured and controlled manner.

In addition, the role leads the RCQ and Training function, driving regulatory compliance, maintaining quality standards, and continuously strengthening frontline capability. Balancing delivery pace with operational stability and risk discipline, this role ensures Growth initiatives are executed with both speed and governance at the forefront.

What you'll do

Operational Excellence & Change

• Own and enforce the Growth Readiness Framework as the standard governance model for Growth initiatives.

• Ensure all changes follow structured readiness gates (impact assessment, enablement planning, RCQ validation, go-live readiness and review).

• Maintain a centralised view of the Growth change pipeline.

• Prioritise and sequence initiatives to manage change saturation risk.

• Escalate initiatives that do not meet governance requirements.

• Lead complex cross-functional change impacting Growth.

• Ensure change is translated into practical frontline enablement (training, SOPs, knowledge articles, scripts, communications).

• Act as the key interface between Growth and Product, Engineering, Risk, Compliance and Program Delivery.

Team Leadership

• Lead and develop 2 Change Managers and 3 Enablement Specialists.

• Ensure clear accountability between change design and enablement delivery.

• Drive consistent standards and continuous improvement across business units.

• Ensure implementation of the Tyro Operational Risk Framework within Growth.

• Lead RCSA activities and monitor KRIs.

• Embed regulatory and compliance requirements into all change initiatives.

• Own QA frameworks across frontline teams.

• Use QA insights to improve process, training and controls.

• Own the annual Growth training strategy, including onboarding and regulatory training.

• Measure training effectiveness through QA, performance and risk outcomes.

• Be a member of the Extended Growth Leadership and Growth Operations Leadership Teams.

• Contribute to quarterly planning and Board/XLT reporting.

• Build a culture of operational discipline, accountability and continuous improvement.

• Role model strong risk behaviours and Tyro values.

What you'll bring

• 7+ years in operational change, risk, controls or transformation leadership.

• Experience leading multi-disciplinary teams (change, enablement, risk, quality, training).

• Strong understanding of risk and compliance in financial services.

• Proven ability to embed structured change in frontline sales and service environments.

• Strong stakeholder management and executive communication skills.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working (3 days in the office)

• Learning and career development opportunities

• 18 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid