Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About the role

As an Engineering Lead at Tyro, you will play a pivotal role in ensuring the operational excellence and engineering leadership of the In-Store platform and terminal ecosystem while fostering collaboration with product-led delivery squads. You will be responsible for In-Store platform and terminal stability, availability, and operational efficiency, while shaping and delivering Tyro’s product strategy and technology roadmap. You will create a safe and inclusive environment where engineers can grow, learn, and thrive, while equipping them with the skills, best practices, and frameworks needed for high-quality delivery. Your primary focus will be on leading In-Store platform operations and terminal support, managing a 24/7 support team, optimizing incident response, and ensuring operational readiness for releases. You will also work closely and share accountabilities with Delivery and Product Leaders, creating an environment where engineers can deliver efficiently and effectively. This role requires a balance of technical leadership, operational oversight, and people management, contributing to Tyro’s success.

What you'll do

Engineering Leadership & Collaboration

• Work alongside Delivery Squads to ensure successful delivery of new platform features and updates.

• Drive strategic thinking by identifying key capabilities needed to support both short-term and long-term business goals.

• Implement engineering frameworks that promote scalability, efficiency, and resilience in platform operations.

• Identify gaps and opportunities for improvement in engineering practices to drive innovation.

• Foster a culture of continuous learning, collaboration, and high performance within the engineering team.

Platform Operations & Stability

• Lead the daily operations of the In-Store platform and terminal support function, ensuring high availability, reliability, and performance.

• Establish and optimize a 24/7 operations and terminal support team for fast resolution of platform and terminal-related incidents.

• Manage on-call rotation schedules and ensure seamless triage and escalation of production and terminal support requests.

• Take ownership of incident response, root cause analysis, and continuous improvement initiatives.

• Develop, track, and report on availability metrics to identify trends and proactively enhance system performance.

• Ensure compliance with technology risk policies, maintaining robust security and operational controls.

• Define and enforce operational readiness criteria for new releases, ensuring smooth deployments and acceptance.

Platform Release Management (Devices / Fleet)

• Lead release management for remote software deployment to In-Store payment terminals, ensuring safe, controlled, and scalable rollouts.

• Implement staged rollout strategies, aligned with organisational release and reliability standards.

• Drive continuous improvement in deployment success, rollout confidence, and merchant impact minimisation.

• Oversee and ensure effective fleet software state management, health monitoring, and anomaly detection.

• Ensure release readiness, cross-team coordination, and controlled rollout execution.

• Partner on defining and improving operational tooling, metrics, dashboards, and alerting to support In-Store fleet operations and terminal support.

People & Team Development

• Coach, mentor, and support engineers in their career growth and professional development.

• Conduct regular 1:1s and career conversations, ensuring alignment between individual aspirations and business needs.

• Drive a culture of accountability, innovation, and continuous improvement within the platform team

What you'll bring

• Proven experience in managing operations for a technology or payments platform, with at least 3 years with an operations management role.

• Strong leadership skills with the ability to lead and motivate teams in a high-pressure, fast-paced environment.

• Experience establishing and managing 24/7 operational support teams, including staffing and scheduling.

• Strong technical background, with the ability to triage complex production issues and collaborate with engineering teams to resolve them.

• Excellent problem-solving, organisational, and analytical skills, including root cause analysis and post-incident reviews.

• Strong understanding of operational metrics and KPIs to track platform availability and performance.

• Experience in managing budgets and resources effectively.

• Ability to manage risk, ensure compliance with policies, and drive continuous improvements.

• Strong communication skills, both verbal and written, to report operational performance and incidents to stakeholders.

• Familiarity with payment systems, financial technology (FinTech), and risk management is highly regarded.

• Experience supporting and operating In-Store payment terminals, including terminal support models and device fleet management, is highly regarded.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working (3 days in the office)

• Learning and career development opportunities

• 18 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid