Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About the role

The Application Support Engineer plays a vital role in our success by reviewing, investigating, and resolving customer technical issues. This position requires strong analytical thinking to diagnose complex technical problems and a solution-oriented mindset to deliver timely resolutions. You'll collaborate across customer support and development engineering teams and apply troubleshooting tools to identify potential product defects and configuration changes. Additionally, you'll proactively analyse trends to identify potential product improvements, and identify opportunities to improve service level expectations.

Due to the nature of our work and regulatory requirements, applicants must hold Australian Citizenship.

What you'll do

Customer technical issue resolution

• Responds to and manages customer inquiries in collaboration with our customer support team to addressing technical issues in a timely and professional manner.

• Diagnose technical problems systematically, isolating root causes and testing for potential corrections.

• Leverages technical tools such as database clients, application logs and administration applications to investigate and resolve technical issues.

• Collaborate with other departments such as customer support, to resolve customer issues as needed.

• Accurately records customer issues and steps taken for troubleshooting and corrections applied for future reference.

Software development

• Identifies, designs and codes product defect fixes and enhancements.

• Ensures fixes and enhancements are production ready.

• Ensuring applications and systems are up to date with patching to prevent security vulnerabilities.

• Helping to identify opportunities for improved operational readiness, such as logging, automated alerting and troubleshooting.

Product knowledge

• Understands the product and software such as common uses, potential error points and configuration variations.

• Creates and maintains support documentation to establish standard operating procedures and share knowledge between team members.

• Stay updated on product knowledge, features, and benefits through ongoing training and collaboration.

• Demonstrates a deep understanding of the products or services offered to address customer issues effectively.

What you'll bring

• Bachelor’s degree in computer science, information technology (IT), or related field.

• Working knowledge of some or most of these areas:

  • NodeJS

  • MongoDB

  • Git

  • AWS

  • CI/CD

  • UNIX scripting

• Basic understanding of:

  • File systems

  • Accounts and access control

  • Logging and auditing

  • Resource and performance monitoring

  • Databases

• Applies analytical thinking – demonstrates the ability to break down complex issues into smaller, more manageable parts and identify underlying causes.

• A solution-oriented mindset - proactive in researching and testing different solutions to resolve technical problems.

• Excellent time management – by prioritising and handling multiple issues concurrently.

• Collaborative approach – works effectively with customer support and development teams when issues require escalation or clarification.

• Demonstrates customer advocacy – with a genuine desire to help customers, viewing issues as opportunities to provide valuable assistance.

• Australian/New Zealand citizenship.

Desirable

• Experience in some or most of these areas:

  • NodeJS

  • ReactJS

  • MongoDB

  • PostgreSQL

  • Git

  • AWS

  • CI/CD

  • UNIX scripting

• Excellent verbal and written communication skills.

• Experience within the Health or Banking/Finance industries, preferably with knowledge of payment and claiming services.

• Understanding of the Australian health industry specifically payments and claiming.

• Understanding of payments equipment and Point of Sale systems.

Live the Tyro values

• Provide support and assistance to colleagues as needed, fostering a positive and collaborative work environment.

• Take initiative in self-development by seeking out additional training opportunities, workshops, or resources to enhance technical skills and knowledge.

• Set personal goals for professional growth and development, working towards advancement within the organization.

• Represent the company positively in all interactions with customers, colleagues, and stakeholders.

• Continuously seek feedback and coaching to enhance technical skills and performance.

• Raise potential risk issues in daily operations across systems, policies and procedures that may result in Tyro being exposed to financial instability, fraud, not fulfilling regulatory requirements or litigation including behaviours that may be discriminatory or undermine Tyro’s values.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working (3 days in the office)

• Learning and career development opportunities

• 18 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid