Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About the role

Join Tyro and help grow our retail partner ecosystem. Working closely with the Retail Partner Manager and cross-functional teams, you'll engage with POS providers, software vendors, technology partners and referral partners to strengthen relationships, identify new opportunities and drive partner-led growth.

This hands-on role involves building partner engagement through regular outreach, meetings, portfolio management and opportunity qualification. It's ideal for a proactive, commercially minded individual who enjoys relationship building and is looking to develop a career in partnerships, business development or channel sales.

What you'll do

Activate and develop existing partners

• Re-engage Tyro’s long-tail retail partners through regular phone, email, video and face-to-face contact.

• Build relationships with medium, small and emerging partners across the retail ecosystem.

• Understand each partner’s business, customer base, referral potential and strategic fit for Tyro.

• Identify which partners should be grown, reactivated, maintained, cleaned up or deprioritised.

• Help partners understand Tyro’s retail, in-store, online and omnichannel payment solutions.

• Drive referral activity by asking for opportunities, following up consistently and helping partners identify suitable merchants.

• Visit partners in-market where valuable to build stronger relationships and create momentum.

• Support partner education through product updates, sales enablement, simple training sessions and collateral sharing.

Create new partner opportunities

• Research and identify potential new retail partners who could support Tyro’s growth strategy.

• Conduct outbound prospecting to introduce Tyro and qualify potential partnership opportunities.

• Book introductory meetings with potential partners and support the early stages of partner development.

• Work with the Retail Partner Manager to assess new partners based on fit, opportunity size, merchant base and commercial value.

• Help build a pipeline of new partner relationships that can contribute to future referral growth.

Generate commercial outcomes

• Work with partners to uncover merchant referral opportunities.

• Qualify partner referrals and connect them with the right Tyro sales team members.

• Track referral activity, opportunity progression and partner contribution.

• Help increase partner-sourced pipeline, transaction volume and gross profit.

• Follow up relentlessly to ensure opportunities do not go cold.

• Support campaigns or targeted activation initiatives across specific retail partner segments.

Bring structure to the partner base

• Maintain accurate CRM records for partner contacts, activity, notes, opportunities and next steps.

• Help clean up outdated partner records, inactive relationships and unclear ownership.

• Support partner segmentation and portfolio reviews.

• Provide regular updates on partner activity, referral generation, blockers and opportunities.

• Help create a more disciplined operating rhythm across the retail partner channel.

What you'll bring

• Experience in sales, business development, partnerships, account management, customer success or a similar customer-facing role.

• Confidence picking up the phone and having commercial conversations.

• Strong follow-up discipline and the ability to keep multiple conversations moving at once.

• A proactive mindset and willingness to create activity rather than wait for opportunities.

• Strong communication skills and the ability to build rapport quickly.

• Good organisation skills and comfort using CRM systems or sales tools.

• Resilience, curiosity and a willingness to learn from rejection.

• An interest in retail, payments, technology, software, POS systems or partner ecosystems.

• The ability to work independently while staying connected to the broader team.

• A practical, hands-on approach and comfort doing the less glamorous work that creates commercial outcomes.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working (3 days in the office)

• Learning and career development opportunities

• 18 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid