Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About the role

We’re looking for an experienced and commercially minded Banking Team Manager to lead and scale our Business Loans function. This is a critical leadership role within our Growth team, responsible for driving lending performance, building strong customer and stakeholder relationships, developing a high-performing team, and ensuring we continue to deliver fast, responsible and customer-focused lending experiences.

What you'll do

• Lead, coach and develop a team of 6 Banking Associates

• Set clear goals, expectations and performance rhythms across customer outreach, pipeline progression, application quality and funded loan outcomes.

• Run regular team meetings, coaching sessions, pipeline reviews and one-on-ones to drive accountability and momentum.

• Build a team culture focused on customer outcomes, commercial ownership, disciplined execution and continuous improvement.

• Identify capability gaps and provide targeted coaching to improve performance.

• Support the team to prioritise their work, manage customer follow-up and progress opportunities through the lending funnel.

• Own the team’s lending performance across lead engagement, application conversion, funded loan volume and new and repeat borrower activity.

• Monitor daily, weekly and monthly performance metrics to identify trends, risks and opportunities.

• Coach the team on proactive outbound engagement, consultative customer conversations and effective lending eligibility discussions.

• Ensure the team is consistently identifying and progressing qualified lending opportunities within Tyro’s existing customer base.

• Partner with Account Management and Sales leaders to increase referrals and strengthen the connection between payments, banking and lending opportunities.

• Step into key customer opportunities, escalations or complex conversations where leadership support is required.

What you'll bring

• Growth of lending portfolio with an increase in new borrowers and repeat borrowers.

• Ensuring a satisfactory loan approval / loan funding, with a minimal loan default rate that’s well within tolerance.

• Growth and uptake of Banking suites such as Tyro business accounts, term deposits and debit cards.

• Effective management and mitigation of risk to ensure a balanced portfolio.

• Ensure adherence to compliance, regulatory requirements and internal policies.

• Client satisfaction, ensuring a high level of satisfaction and addressing any concerns promptly.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working (3 days in the office)

• Learning and career development opportunities

• 18 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid