Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About Tyro Health

At Tyro Health, our mission is simple but ambitious: to make healthcare more accessible for all Australians through the technology and solutions we build.

We know this is a bold goal. Improving access to healthcare isn't something that happens overnight - and it certainly can't be solved by technology alone. But we believe that the right tools, thoughtfully designed and responsibly delivered, can remove friction, reduce costs, and help more people get the care they need, when they need it.

We're not here to overpromise. We're here to make a difference - one improvement, one integration, one step at a time. And we're committed to working in partnership with providers, software vendors, insurers, and health system leaders to help build a future that's more connected, more efficient, and more patient focused.

This is what drives us.

About the role

The Strategic Relationship Lead, Health is a senior commercial leader accountable for driving enterprise revenue growth and strengthening Tyro Health's position within the Australian Health industry. The role owns a defined Health revenue target, leads complex multi-stakeholder key account opportunities, and builds executive-level partnerships that embed Tyro Health's payment solutions into large health organisations.

Acting as one of Tyro Health’s senior industry representatives, the role leverages Tyro’s unique market
positioning and value proposition to deliver the go-to-market and growth strategy, connecting major opportunities to long-term sustainable growth. Strong margin management and disciplined commercial decision-making are critical, as is effective engagement with internal stakeholders across Product, Risk,
Operations, and Partnerships to ensure scalable, compliant enterprise outcomes.

This role directly leads Key Account Managers who are responsible for the strategic management and performance of the key account portfolio. It plays a pivotal role in setting clear performance expectations, providing coaching and capability development, maintaining pipeline and forecast discipline, and ensuring consistent, high-quality execution across enterprise accounts. Success is defined by sustainable revenue growth, profitable enterprise expansion, new customer acquisition, strong executive-level relationships, and the development of a high-performing, commercially accountable team.

What you'll do

People Leadership & Team Accountability

• Provide direct leadership, coaching, and performance management for Key Account Managers.

• Set clear revenue, activity, and strategic account objectives aligned to the Tyro Health growth strategy.

• Build capability in strategic account planning, commercial negotiation, and executive engagement.

• Ensure disciplined pipeline management, forecasting accuracy, and deal governance across the team.

• Lead and coordinate account strategy across the Health key account portfolio.

Industry Engagement & Strategic Relationships

• Build and maintain trusted, long-term relationships with senior executives across the healthcare industry.

• Operate credibly with CEOs, CFOs, CIOs, and COOs as a strategic payments partner.

• Position Tyro Health as a trusted, long-term partner rather than a transactional provider.

• Represent Tyro Health at senior industry forums, events, and strategic engagements.

• Proactively originate and progress new Tyro Health Key Account opportunities, not just inbound leads.

Strategy & Market Shaping

• Identify and prioritise Health segments and opportunities where payments can drive the greatest impact.

• Connect individual deals to a clear, long-term Tyro Health growth strategy.

• Anticipate industry change and emerging trends impacting payments and workflows within the health industry.

• Shape Tyro Health’s narrative and value proposition in the Australian health industry.

Internal Influence & Execution

• Partner closely with Product, Partnerships, Risk, and Operations to align solutions to enterprise needs.

• Translate market insight into clear internal priorities and trade-offs.

• Influence roadmap, delivery, and partnership decisions without formal authority.

• Sponsor priority deals internally, removing friction and accelerating outcomes.

• Ensure governance, compliance, and delivery considerations are embedded early in deal design.

Product Knowledge

• Stay updated on product knowledge, features, and benefits through ongoing training sessions.

• Demonstrate a deep understanding of the products or services offered to solve and deliver solutions and overcome objections effectively.

• Develop and maintain a high level of industry and competitor knowledge.

• Serve as a brand enthusiast for Tyro Health suite of products & services.

What you'll bring

• Proven experience in senior commercial, enterprise sales, or strategic relationship roles.

• Demonstrated ability to influence and engage credibly at C-suite level.

• Strong understanding of the Australian health industry, including payments and claiming.

• Experience leading complex, multi-stakeholder enterprise deals.

• Excellent commercial judgement, negotiation, and communication skills.

• Ability to work in a fast-paced environment and manage multiple projects simultaneously.

Nice to haves

• Bachelor's degree in business administration, sales, or related field.

• Account management experience within the Health or Banking/Finance industries, preferably with knowledge of payment and claiming services.

• Understanding of Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.

• Previous experience using AWS Connect, Salesforce and Jira.

• Experience in payments, financial services, or health technology.

• Understanding of regulatory, risk, and compliance considerations in enterprise deals.

• Experience working cross-functionally with Product, Risk, and Operations teams.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working (3 days in the office)

• Learning and career development opportunities

• 18 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid