Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About the Role

At Tyro Health, we’re transforming the way Australian healthcare businesses manage payments and claims. We provide innovative EFTPOS and payment solutions that keep things moving seamlessly.

The Enablement Specialist plays a critical role in ensuring Tyro’s frontline Health teams are ready, capable, and confident to adopt business changes that drive performance and customer outcomes. This role bridges change initiatives with frontline execution, ensuring all new processes, systems, and ways of working are embedded effectively. The role combines hands-on enablement delivery, including training, communications, SOPs, FAQs, and readiness support, with continuous improvement of operational processes and delivery of cross-functional operational projects.

What you'll do

Customer Feedback Integration
• Manage feedback from CSAT and NPS to close the loop with the customer.
• Maintain structured feedback loops with key internal stakeholders to ensure timely updates and actions are taken.

Change Delivery & Enablement
• Support the planning and execution of change initiatives that impactHealth teams.
• Partner with Health team stakeholders, enterprise change leads or Growth Operational Excellence Managers to complete change impact assessments, stakeholder mapping, and readiness planning.
• Develop or coordinate enablement materials such as training guides, SOPs, KAs, FAQs, scripts, templates, and communications.
• Deliver training sessions and support rollout activities to ensure teams understand and adopt new processes, systems, or products.
• Capture and report adoption metrics, feedback, and learning outcomes to drive continuous improvement.

Operational Optimisation
• Identify and assess process gaps, inefficiencies, or recurring issues within assigned frontline teams.
• Recommend and implement improvements to drive efficiency, accuracy,and customer satisfaction.
• Maintain and update team SOPs, templates, and tools to reflect current best practices.
• Use operational data and frontline insights to identify trends, prioritise improvement opportunities, and support business cases for process or system changes.
• Collaborate with cross-functional teams (e.g., Risk, Finance, Product, Compliance) to ensure processes remain compliant and scalable.

Frontline Readiness and Engagement
• Serve as the subject matter expert (SME) for operational processes and change within the assigned business unit.
• Act as the main point of contact between the Operational Excellence team and frontline leaders to support adoption and issue resolution.
• Coordinate regular feedback loops with team leaders to measure readiness, effectiveness, and improvement opportunities.
• Promote a culture of operational excellence and continuous learning.

What you'll bring

• Proven experience in enablement, change delivery, training, or operational support within a customer-facing or sales organisation.
• Strong communication and stakeholder management skills across multiple teams.
• Demonstrated ability to interpret change impacts and translate them into actionable enablement activities.
• Proficiency in developing or maintaining SOPs, training materials, and operational documentation.
• Strong analytical and problem-solving capability, with attention to detail.
• Comfortable managing multiple initiatives in a fast-paced environment.
• Skilled in Microsoft Office and collaboration tools (e.g., Confluence,
SharePoint, Salesforce).

Desirable
• Experience in the Australian health industry and/or payments ecosystem
• Exposure to enterprise change or transformation programs.
• Knowledge of process improvement methodologies (Lean, Six Sigma, etc.).

Why you’ll love working with us at Tyro Health

Be part of a passionate team driving positive change in the health sector, where you’ll have the opportunity to learn, grow, and thrive in a supportive environment - and bring your ideas to a company that values fresh thinking and initiative. Join Tyro Health, where innovation meets purpose, and help thousands of practices deliver better experiences for their patients.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working (3 days in office)

• Learning and career development opportunities

• 18 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid