Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About the role

The Growth Solution Specialist supports the Growth Team, partners and customers across the sales lifecycle and in-life service journey, including digital applications and ongoing service requests. The role ensures a smooth, efficient and compliant onboarding and service experience through proactive customer engagement, application support, documentation review and close collaboration with internal and external stakeholders.

The Specialist contributes to improved completion speed, high-quality standards, effective risk management and an exceptional customer experience. Responsibilities will evolve in line with business priorities and roadmap delivery, with tasks and processes remaining flexible to support sales performance, operational efficiency and customer outcomes. The role also supports projects, process improvements and product launches aligned to Growth and broader business targets.

We are open to candidates based in Bendigo or Sydney.

What you'll do

• Support the conversion of new leads and prospects through the Tyro sales process.

• Proactively engage customers to guide them through the digital application journey, providing timely follow-up, answering questions and expediting completion.

• Collaborate with Growth, Sales and partners to deliver a smooth onboarding experience and clear customer communication.

• Review and verify customer documentation, resolve inconsistencies and maintain effective processes to ensure accurate and complete submissions.

• Manage customer rate review requests and provide guidance on appropriate pricing structures.

• Support customer communications where additional documentation or information is required.

• Provide training and support to internal stakeholders to ensure accurate information is shared at sign-up.

• Identify, assess and escalate risks relating to applications, documentation or customer interactions, ensuring compliance with internal policies and regulatory requirements.

• Maintain up-to-date knowledge of Tyro’s products, services and process changes.

What you'll bring

• Basic understanding of Microsoft programs including Outlook.

• Excellent written and verbal communication skills.

• Ability to confidently engage customers via phone and digital channels.

• Strong attention to detail and ability to manage multiple tasks within defined timeframes.

• Strives for continual improvement.

• Does the right thing for the right reason.

• Wants to make a positive difference.

• Takes ownership and strives for resolution.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working (3 days in the office)

• Learning and career development opportunities

• 18 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid