Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About the Role

At Tyro Health, we’re transforming the way Australian healthcare businesses manage payments and claims. We provide innovative EFTPOS and payment solutions that keep things moving seamlessly.

The primary role of the Onboarding Specialist is to process applications for our customers, providing a ‘best in industry’ experience through adhering to the customer best practices, being authentic, empathetic, engaging and risk aware.

What you'll do

Application processing:

• Review and evaluate merchant applications to ensure all required documentation and information are complete and accurate.

• Validate the authenticity of merchant documents and confirm adherence to eligibility criteria.

• Coordinate with internal teams to facilitate the creation of merchant accounts, ensuring timely and efficient activation.

• Complete processing of application end to end, including data entry and customer contact.

• Maintain detailed and accurate records of all onboarding activities in the company’s systems.

Customer engagement:

• Serve as the primary point of contact for merchants during the onboarding process, providing updates and support.

• Coordinate the receipt and follow-up of all information and documents needed to process merchant applications.

• Take inbound calls from merchants who require assistance with their applications.

• Communicate with merchants via email and phone call to resolve any issues with their application.

• Accurately document all customer interactions and resolutions in relevant systems.

• Collect and report customer feedback to help improve products, services, and customer support processes.

• Collect and report any customer complaints in accordance with Tyro policies and procedures.

Risk Management

• Work closely with the Risk Assessment Team to ensure that applications are compliant with the correct documentation required sourced from the merchant.

• Responsible for the identification and management of risk in day-to-day responsibilities.

• Comply with Tyro policies and procedures including completing mandatory training within the required timeframes.

• Role model positive risk behaviours and contribute towards a strong risk culture at Tyro.

Adherence to policies and procedures

• Follow established procedures, scripts, and guidelines.

• Adhere to compliance standards and regulations governing support activities, such as Tyro policies, data privacy laws and industry regulations.

• Achieve operational service level agreements with high standards of professionalism.

• Accurately document your activities in relevant systems Live the Tyro values

• Provide support and assistance to colleagues as needed, fostering a positive and collaborative work environment.

• Take initiative in self-development by seeking out additional training opportunities, workshops, or resources to enhance skills and knowledge.

• Set personal goals for professional growth and development, working towards advancement within the organisation.

• Represent the company positively in all interactions with customers, colleagues, and stakeholders.

• Continuously seek feedback and coaching to enhance skills and performance.

• Raise potential risk issues in daily operations across systems, policies and procedures that may result in Tyro being exposed to financial instability, fraud, not fulfilling regulatory requirements or litigation including behaviours that may be discriminatory or undermine Tyro’s values.

What you'll bring

• Minimum one year administration or data entry experience.

• High level of attention to detail.

• Excellent verbal and written communication skills.

• Excellent time management and organisational skills.

• Problem solving & customer needs analysis.

• Ability to multitask and manage priorities.

• Health industry experience in an administrative capacity is desirable

• Experience in the financial services industry, preferably within payment facilities/gateways is desirable

Why you’ll love working with us at Tyro Health

Be part of a passionate team driving positive change in the health sector, where you’ll have the opportunity to learn, grow, and thrive in a supportive environment - and bring your ideas to a company that values fresh thinking and initiative. Join Tyro Health, where innovation meets purpose, and help thousands of practices deliver better experiences for their patients.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working (3 days in office)

• Learning and career development opportunities

• 18 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid